Privacy notice

Privacy Notice

Who we are

Metropolitan is a part of Momentum Metropolitan Life Limited, an authorised financial services (FSP 44673) and registered credit provider (NCRCP 173). Metropolitan will maintain the confidentiality of your personal information and comply with the Protection of Personal Information Act 4 of 2013 (POPIA) when processing your personal information.

This notice applies to South African entities operating under the Metropolitan brand, its subsidiaries, operating divisions, business units, licensed entities, management-controlled entities and activities.

Metropolitan comprises of the following products and services:

  • Insurance products
  • Investment products
  • Retirement products
  • Health benefits
  • Financial planning services
  • Pension fund administration
  • Investment management services

The purpose of the notice

The purpose of this notice is to inform Metropolitan’s clients about the type and use of personal information the company collects, the ways in which it is collected, the sharing, protection and storage thereof.


What is personal information?

The term ‘personal information’, as used in this notice, applies to information that may be used to identify an individual or a juristic person (i.e. for example a registered company).

POPIA defines personal information as “information which relates to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person.” The person to whom personal information relates is referred to as the “data subject”.

Examples of personal information include, but are not limited to, contact information, financial information, information relating to race, gender, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the person.


What type of personal information does Metropolitan collect?

Personal information collected by Metropolitan can include a data subject’s name, contact, birth date, identity number, gender, employment details, marital, family, policy, bank account, medical or health information.

When personal information is collected, the company will indicate the purpose for the collection and whether the information required is compulsory or voluntary.


How does Metropolitan collect personal information?

The company collects information either directly from the data subject, the employer or through financial services intermediaries. In certain instances, Metropolitan may appoint third parties to collect information on its behalf. The source from which personal information was obtained, if not directly from the data subject, will be disclosed.


Use of personal information

After obtaining consent, the personal information collected or held by Momentum Metropolitan Life Limited may be used, stored, transferred or disclosed or shared for the following purposes:

  • Providing quotations, for underwriting and processing insurance applications.
  • Processing insurance claims.
  • Providing on-going administration services for the duration of the contract.
  • Fulfilling a transaction on request of a data subject.
  • If permission is given, Metropolitan may use your personal or other information to tell you about products, services and special offers from the company or other subsidiaries of Momentum Metropolitan Life Limited.

Sharing of personal information

Metropolitan will only share your personal information with third parties if you have consented to such disclosure. If consent has been obtained, the company may share your personal information with persons or organisations within and outside of Momentum Metropolitan Life Limited.

Where Metropolitan discloses personal information to intermediaries, other financial institutions, insurers or any other third parties, the third parties will be obliged to use that personal information only for the reasons and purposes it was disclosed for. Metropolitan may be obliged to disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, or for the purposes of protecting the interest of clients, for example fraud prevention or to give effect to an agreement.

Securing personal information

Metropolitan will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. The company will store all the personal information in secured environments, for example on secured servers in a protected data centre.


How you can review and correct your personal information

You can request to review your personal information contained in Metropolitan’s records at any time to correct or update the information. If the purpose for which your personal information was requested initially does not exist anymore, for example you no longer have a contract with it, you may request information held by the company to be removed. However, Metropolitan can decline your request to delete the information from its records if other legislation requires the continued retention thereof or if it has been de-identified.


Updating of this processing notice

Metropolitan may update this notice periodically and an updated version may be requested, for example through a postal request or through an email notification addressed to the contact details provided below.


Employee Training on Cyber Security and Data Privacy

Employee Training on Cyber Security and Data Privacy forms part of ongoing compliance training. Cyber Security training is currently further required as a basic compliance training that all employees must complete. As part of the POPIA management programme, there is a specific focus on training, awareness as well as communication that will cover data privacy, data security and more detailed cyber security training as mandatory compliance training to all staff. The POPIA management programme is actively managed at Momentum Metropolitan Life Limited Group level with the participation of all business entities and subsidiaries of Momentum Metropolitan Life Limited.

Centralised Cyber Security and Data Security Functions and Coordination

To deal with Cyber Security and Data Security two separate centralised functions exist within Momentum Metropolitan Life Limited. The IT Security environment includes managing cyber security as a capability and the Data Management environment deals with the aspects of data privacy and extended data security which is enabled through IT security.

These two functions report into the Momentum Metropolitan Life Limited Group COO and is coordinated to work closely together to ensure coordinated efforts to best deliver on the relevant requirements.

Metropolitan’s Privacy Policy

If you have any questions about this notice or Metropolitan’s treatment of your personal information, please address an email to [email protected].

For more information please access: Momentum Metropolitan Life Limited Privacy Notice.